8.6
Based on 548 reviews
Welcome to the Hotel Puerto Palace, situated in a residential area of the town some 10 minutes walk from the town centre of Puerto de la Cruz, where you are offered a thousand reasons to enjoy a memorable holiday. With it's beautiful beaches, the Lido Martiánez, Restaurants, Discos, Casino and Attraction Parks and all of this at the foot of the famous Orotava Valley and With its delicate trade winds which keeps and maintains an enviable temperature all year round.
- Room Services
-
- Rooms: 290
- Telephone: in room
- Television: international channels
- Hairdryer
- Minibar (fee)
- Terrace: some rooms
- Safe (fee)
- Towel changing: daily
- Bed linen changing: every three days
- Housekeeping: daily
- Tub or shower
- Work Desk
- Wake Up Service/Alarm Clock
- Music channels
- Main facilities
-
- Rooms: 290
- Parking: hotel owned
- Soft drink machine
- Bar - coffee shop
- Convention hall
- Restaurant
- Elevator
- Internet connection (free): wireless
- Television
- Swimming pool
- Terrace
- Sauna
- Jacuzzi
- Central heating
- Lounge
- Hot water
- Library
- Telephone
- Fire escape
- Music channels
- Air conditioning in common areas
- Business Center
- Rooms/Facilities for Disabled Guests
- Family Rooms
- Heated swimming pool
- Solarium
- Boutiques
- Swimming pool for children
- Beauty salon
- General services
-
- Rooms: 290
- Currency exchange
- Crib
- Luggage check room
- Dry Cleaning
- Gay Friendly
- 24-Hour Front Desk
- Luggage Storage
- Private security
- Entertainment programs
- Massage
- Car Rental
- Packed Lunches
Hotel Puerto Palace
C/ Celestino Cobiella Zaera, 2 (38400) - Puerto de la Cruz (Spain)
8.6 Based on the last 40 of 548 reviews
Would you recommend this hotel?
-
Yes:
87.5%
-
No:
5%
-
I don't know:
7.5%
Rating by subject
-
Cleanliness:
9.2
-
Location:
7.8
-
Common facilities and services:
8
-
Staff:
9.3
-
Quietness:
8.4
-
Room:
8.3
-
Value for money:
7.4
January/2016 Someone from ireland thinks:
-
Overall rating:
9.4
-
Would you recommend it?
Yes
-
Positive:
-
Negative:
-
I RECOMMEND it for...
Young travelers, Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Budget travelers, Business travelers, Travelers with a car, Healthy lifestyle
-
I recommend it especially AGAINST...
-
Cleanliness:
10
-
Location:
7.5
-
Common facilities and services:
10
-
Staff:
10
-
Quietness:
7.5
-
Room:
10
-
Value for money:
7.5
Stars it deserves
4
January/2016 Someone from SANTA CRUZ DE TENERIFE. thinks:
-
Overall rating:
10
-
Would you recommend it?
Yes
-
Positive:
EL ATENDIMIENTO DEL PDERSONAL.
-
Negative:
-
I RECOMMEND it for...
Young travelers, Older travelers, Families, Couples, Peace seekers, Travelers with a car, Healthy lifestyle
-
I recommend it especially AGAINST...
-
Cleanliness:
10
PERFECTO.
-
Location:
10
PARA NUESTRO GUSTO MUY BIEN.
-
Common facilities and services:
10
LO ENCONTRAMOS PERFECTO.
-
Staff:
10
TODO EL PERSONAL MUY AMABLE.
-
Quietness:
10
LA TRANQUILIDAD QUE UNO SIEMPRE QUIERE.
-
Room:
10
LO QUE IBA BUSCANDO.
-
Value for money:
10
LO ENCUDENTRO MUY AJUSTADO.
Stars it deserves
4
December/2015 Someone from Stavanger, Norway thinks:
-
Overall rating:
9.2
-
Would you recommend it?
Yes
-
Positive:
The room. The pool area. The reception area. The breakfast, especially eggs and bacon! Value for money.
-
Negative:
No free WIFI in room! Dinner buffet was boring.
-
I RECOMMEND it for...
Young travelers, Older travelers, Families, Couples, Peace seekers, Handicapped, Budget travelers, Business travelers, Travelers with a car, Healthy lifestyle
-
I recommend it especially AGAINST...
-
Cleanliness:
10
Very nice cleaning ladies.
-
Location:
5
We had a good walk back and forth. Distance from town gives more value for money.
-
Common facilities and services:
7.5
The sightseeing was very good. Professional and nice guide with good knowledge of languages and area we walked in.
-
Staff:
7.5
Nice people. Liked especially the female guide we had.
-
Quietness:
7.5
Heard some noice from downstarise, but no problem
-
Room:
10
Only problem was a pipe smoker on the next balcony!
-
Value for money:
10
This is our third hotel in Puerto de la Cruz within the last 4 years. This is the best one and we are coming back!
Stars it deserves
4
December/2015 Someone from Italy thinks:
-
Overall rating:
2.6
-
Would you recommend it?
No
-
Positive:
The garden and the swimming pool
-
Negative:
The food, the wi-fi
-
I RECOMMEND it for...
Peace seekers, Budget travelers
-
I recommend it especially AGAINST...
Couples, Luxury
-
Cleanliness:
7.5
-
Location:
2.5
-
Common facilities and services:
2.5
-
Staff:
5
-
Quietness:
5
-
Room:
Not rated
-
Value for money:
5
Stars it deserves
2
December/2015 Someone from Madrid thinks:
-
Overall rating:
3.1
-
Would you recommend it?
No
-
Positive:
Jacuzzi
-
Negative:
Había que dejar un depósito para que te dieran el mando de la TV, para el uso de la caja fuerte, comprar un paquete para disponer de minibar; en una semana de estancia no nos repusieron el jabón, ni los enseres del baño; no tenían ni albornoz, ni zapatillas a nuestra disposición; no tenían servicio a la habitación, por lo que si un día decidías cenar en el hotel tenias que bajar a comprar la comida.En fin en conjunto no se trata de un hotel 4 estrellas, no lo recomendaría, no volvería a alojarme.
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
5
Bien, pero no reponían el jabón y lo imprescindible del baño, la colcha de la cama no era del tamaño de la misma, por lo que en una cama de dos tenías que usar mantas por separado, al tratarse de una cama de obra.
-
Location:
5
Bien si te mueves en coche.
-
Common facilities and services:
5
El área de piscinas estaba muy bien, los servicios escasos (no caja fuerte, no minibar, no servicio a la habitación,etc).
-
Staff:
5
-
Quietness:
10
-
Room:
7.5
En general bien, pero el baño era viejo (no tenía ni mampara de cristal) y la cama, al ser de obra sin ropa adecuada a la misma.
-
Value for money:
2.5
Pagamos por un cuatro estrellas y nos alojamos en un 3.
Stars it deserves
2
December/2015 Someone from Mérida (Extremadura) thinks:
-
Overall rating:
9.1
-
Would you recommend it?
Yes
-
Positive:
Ya es la 4º o 5º vez que nos alojamos y nos gusta mucho, las piscinas una maravilla y el personal muy atento.
Muy tranquilo, por la noche no hay ruidos que molesten.
-
Negative:
No me dijusta nada, en general muy agradable, por decir algo el horario de comida y cena esta mas enfocado al cliente extranjero, mayoría en el Hotel, los peninsulares, tenemos unos horarios de comido algo diferentes, pero vamos que te adaptas muy bien, el horario de comida y cena pienso que sería bueno alargar una hora más.
-
I RECOMMEND it for...
Older travelers, Families, Peace seekers, Travelers with a car
-
I recommend it especially AGAINST...
Young travelers, Luxury
-
Cleanliness:
7.5
-
Location:
5
-
Common facilities and services:
7.5
-
Staff:
10
-
Quietness:
10
-
Room:
10
-
Value for money:
7.5
Stars it deserves
3
December/2015 Someone from galicia thinks:
-
Overall rating:
7.7
-
Would you recommend it?
Yes
-
Positive:
Instalaciones limpias y cuidadas.
-
Negative:
Bebidas no incluídas en la media pensión (sin aviso previo).
La hora de cierre de las piscinas (muy temprano).
-
I RECOMMEND it for...
Travelers with a car
-
I recommend it especially AGAINST...
Modern style lovers
-
Cleanliness:
7.5
-
Location:
5
-
Common facilities and services:
7.5
-
Staff:
5
-
Quietness:
10
-
Room:
10
-
Value for money:
5
Stars it deserves
4
December/2015 Someone from lanzarote thinks:
-
Overall rating:
8.2
-
Would you recommend it?
Yes
-
Positive:
la simpatia del staff y la habitacion
-
Negative:
Calidad de la cena
-
I RECOMMEND it for...
Older travelers, Couples, Travelers with a car
-
I recommend it especially AGAINST...
Luxury, Modern style lovers
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
5
-
Staff:
10
-
Quietness:
10
-
Room:
5
necessita de renovacion
-
Value for money:
7.5
Stars it deserves
3
December/2015 Someone from Guipuzcoa thinks:
-
Overall rating:
9
-
Would you recommend it?
Yes
-
Positive:
La habitación
-
Negative:
El Servicio de recepción
-
I RECOMMEND it for...
Older travelers, Families, Couples, Peace seekers, Classic style lovers, Handicapped
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
2.5
-
Common facilities and services:
7.5
-
Staff:
7.5
-
Quietness:
10
-
Room:
10
-
Value for money:
10
Stars it deserves
4
December/2015 Someone from pau france thinks:
-
Overall rating:
9.8
-
Would you recommend it?
Yes
-
Positive:
kindness and professionalism of the staff
-
Negative:
no wifi in the rooms
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
10
-
Location:
10
-
Common facilities and services:
7.5
no wifi in rooms
-
Staff:
10
-
Quietness:
7.5
-
Room:
10
-
Value for money:
10
Stars it deserves
4