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Hotel Pensión Ur-Alde **

Donostia-San Sebastian,  Spain

Phone: +34 94 342 2581 E-mail:: info@ur-alde.com

Price: 53 - 220 € (Average)

Rating by guests: 9.5 Based on 29 reviews

Hotel Pensión Ur-Alde
Puerto, 17 - 2º (20003) - Donostia-San Sebastian (Spain)

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Overall rating:  9.5 Based on the last 29 of 29 reviews

Would you recommend this hotel?

  • Yes: 93.1%
  • No: 3.4%
  • I don't know: 3.4%

Rating by subject

  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 8
  • Staff: 9.8
  • Quietness: 8
  • Room: 8.9
  • Value for money: 8.9

July/2019 Someone from I am from Texas and was in San Sebastian for the Donosti cup soccer tournament my son was playing in. He stayed with the team in a dorm, so I was in this pension. Location is great, near :a Concha Beach and directly in the old city. thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: Location,location,location
  • Negative:
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3

July/2019 Someone from United Kingdom thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Location and helpfulness of staff
  • Negative: Thin walls
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thank you for this feedback, it's important for us. All the team tries to do their best to provide the best guest experience. The sound isolation it's the best we can on an old building like we have that is why all the windows have already triple glass. Despite that I am happy to see that you enjoied your stay with us. Hope to see you next time also. Best regards, Aritz Dendategi Manager Pensión Ur-Alde"

June/2019 Someone from United States thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Customer service and location
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Modern style lovers, Budget travelers
  • I recommend it especially AGAINST... Luxury, Classic style lovers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10 Aiton was so helpful and accommodating! He helped us with area recommendations that were right on target. Thanks!
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 2
  • The hotel's reply:

    "Hello, Thank you for this feedback, it's important for us. I will let Aitor about your satisfaction. All the team tries to do their best to provide the best guest experience. Hope to see you next time also. Best regards, Aritz Dendategi Manager Pensión Ur-Alde"

June/2019 Someone from Germany thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: location in old town; friendly staff, bikes available
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thank you for your feedback. It's always important for us to learn. We are happy to see that you enjoied your stay with us and that you would recomend it. Hope to welcome you soon again. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

June/2019 Someone from USA thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: Fantastic location and hosts
  • Negative: Room was small
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Budget travelers
  • I recommend it especially AGAINST... Families, Peace seekers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thank you for your feedback. It's always important for us to learn. We are happy to see that you enjoied your stay with us and that you would recomend it. Hope to see you soon again. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

June/2019 Someone from London thinks:

  • Overall rating: 6.6
  • Would you recommend it? I don't know
  • Positive: The location and the super friendly front desk service
  • Negative: The noise (almost like constant running water!) and the scruffy view from the balcony into the courtyard
  • I RECOMMEND it for... Young travelers, Couples
  • I recommend it especially AGAINST... Peace seekers
  • Cleanliness: 10 The room was super clean and very comfortable except for the cold linoleum on the floor (carpet or rugs would be nicer!)
  • Location: 10 Perfect location in the old town
  • Common facilities and services: 10 There weren't any common facilities that we used
  • Staff: 10 Super friendly and helpful with recommendations. Very efficient check in and out.
  • Quietness: 2.5 Although there was no real noise from the street (which was great considering we were in the centre of town), there was the sound of pipes or running water all through the night and it was really noisy and irritating
  • Room: 7.5 Great shower, plenty of room for storage, tea/coffee making facility and a very comfortable bed
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hi, Thank you for your review, it's always important for us. I am sorry for the noisy reighnbourgs, we building is very old and the isolation it's difficult even though we try to do our best. Happy to see that the service that my coleagues provided you was nice. You will be welcome again wheneer you want. Best regards, Aritz Dendategi Manager Pension Ur-Alde "

June/2019 Someone from Cheshire, England thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: How friendly helpful and informative the guys there were, pointing out best restaurants, bars, trips. Also the location was sensational
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Modern style lovers, Budget travelers, Business travelers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Hello, Thank you very much for this review. We always try to provide the guests with all the information needed. Hope to see you again nex time. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

May/2019 Someone from Georgia USA thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: The staff! Kindest and most helpful team! Above and beyond helpful!
  • Negative: The AC was not on yet and the nights were quite warm. We had to leave our windows open for the cool, and then it was too loud. Also, though the room looked very clean, the toilet room, which thankfully was separated by a door, had a bad urine smell.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Except for the before-mentioned odor
  • Location: 10 Fantastic!
  • Common facilities and services: 7.5
  • Staff: 10 Best and most helpful staff ever!!!
  • Quietness: 7.5 Unless windows are open - then extremely noisy
  • Room: 7.5
  • Value for money: 7.5 Once the AC was turned on, at our request, it was fine
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thanks for your confidence on us and your visit. We always try to do our best and thanks to this kind of reviews we can do it better! I apologize about the urine smell, we will pay more attention from now and also for asking the AC. Hope to welcome you again next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde "

May/2019 Someone from Gothenburg, Sweden thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: The location, the staff, clean and nice room
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5 No common facilities, but in our case we did not miss that!
  • Staff: 10
  • Quietness: 7.5 Quiet to be a hotel in the "middle of everething".
  • Room: 10
  • Value for money: 10
Stars it deserves 2
  • The hotel's reply:

    "Hello, Thank you very much for your confidence on us for your holidays and to take time for theese comments. It's always important for us to try to learn and improve. You will be more than welcome again next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

December/2018 Someone from Euskadi thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Young travelers, Budget travelers
  • I recommend it especially AGAINST... Older travelers, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 2.5
  • Quietness: Not rated
  • Room: 5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hola, Muchas gracias por esta valoración. Siempre aprendemos de ello. Esperamos poderle atender otra vez en su próxima visita. Un saludo, Aritz Dendategi Gerente Pensión Ur-Alde"

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Hotel Pensión Ur-Alde Puerto, 17 - 2º Donostia-San Sebastian 20003 Spain
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